Article 1 – GENERAL PROVISIONS – SCOPE OF APPLICATION

1.1 These General Terms and Conditions of Sale ("the GTC") define the rights and obligations of the parties in the context of the online sale of products offered by the company Fiorella.

1.3 These GTC apply to any order placed by an adult individual acting as a consumer. The customer therefore certifies that they are an individual over 18 years of age, acting for purposes that are not part of their commercial, industrial, craft, liberal or agricultural activity. They acknowledge having full capacity to commit when placing an order and undertake to provide truthful information regarding their identity.

1.4 EXCLUSION

Persons acting as professionals are expressly excluded from the scope of these GTC, i.e., natural or legal persons, public or private, who act for purposes falling within the scope of their commercial, industrial, craft; liberal or agricultural activity, including if they act on behalf of or for another professional.
Professionals who wish to place an order with Fiorella are invited to contact us directly.

1.5 The GTC applicable to each order are those in force on the date of payment (or first payment in the case of multiple payments) of the order. Fiorella reserves the right to modify them at any time, by publishing a new version on its website.

Article 2 – CONCLUSION OF THE ONLINE CONTRACT

2.1. Order Placement Process

To purchase one or more products on the site, the customer selects each product and adds it to their cart. Once their selection is complete, they must confirm their cart to proceed to the Order (1st click).

At this stage, the customer is redirected to a page containing:
A summary of the selected products, corresponding prices, delivery terms and costs. They must then check and, if necessary, correct the contents of their cart.
They must carefully read the GTC before validating the entire order.

This validation of the order after checking the cart and reading the GTC (2nd click) constitutes the conclusion of the contract and the customer acknowledges that the 2nd click entails a payment obligation on their part.

The customer is then redirected to the payment page. They can choose between the different payment methods offered and proceed to pay for their order.

After validating their order and making their payment, the customer receives a confirmation message from Fiorella at the email address they provided. This message contains the summary of their order: Selected product, price, delivery terms and costs, and the order number.

In case of non-receipt of the order confirmation, it is recommended that the customer first check their spam, if applicable, to contact the company via the contact form on the site or via the following email address: fiorella.leatherbags@gmail.com.

It is strongly advised that the customer keep this confirmation message and the purchase invoice, which is also sent to them electronically, as these documents can be used as proof of the Contract.

2.2 Cases of refusal to validate the order by Fiorella

Fiorella reserves the right to refuse your Order for any legitimate reason, including, for example:
Order not in accordance with the GTC;
Ordered quantities not corresponding to normal use by a consumer customer;
Non-payment of a previous order or ongoing dispute concerning a previous order;
Suspicion of fraud on the order (supported by a set of converging clues).

2.3 Order Cancellation

It is advisable to contact us as soon as possible for a cancellation request, however, we do not guarantee cancellations in any case. If the order is being prepared or has been shipped, you will need to return it to us at your expense to obtain a refund.

Article 3 - PRODUCT SPECIFICATIONS AND AVAILABILITY

3.1 Product Specifications

The essential characteristics of the goods and their respective prices are made available to the customer on the Fiorella website, as well as, if applicable, information on the use of the product.

Although Fiorella takes reasonable care to ensure that the specifications are accurate, the said specifications, with certain exceptions, such as pricing information, are provided by Fiorella's suppliers. Consequently, Fiorella disclaims all responsibility for any errors that may be contained in the specifications.

Specifications are presented in detail and in French. The parties agree that illustrations, videos or photos of the products offered for sale have no contractual value. The validity period of the product offer and their prices are specified on the Fiorella website.

3.2 Product Availability

Product offers are valid within the limits of available stock from our suppliers. This product availability is normally indicated on the specific product page.

However, since Fiorella does not reserve stock (except in particular cases of products indicated as pre-order on the product sheet), adding a product to the cart does not absolutely guarantee the availability of the product or its price.

In the event that a product becomes unavailable after the customer's order has been validated, Fiorella will inform them immediately by email. The order will be automatically cancelled and Fiorella will refund the price of the initially ordered product, as well as any sum paid for the order.

However, if the order contains other products than the one that became unavailable, these will be delivered to the customer and the delivery costs will not be refunded.

Article 4 – PRODUCT PRICES

The reference price of the products offered on the site is the price recommended by Fiorella.

Article 5 – PAYMENT FOR PRODUCTS

5.1 Time of Payment

The total price of the order must be paid immediately after validation of the order.

Fiorella may, exceptionally, grant payment in several installments, particularly in view of the amount to be paid and its knowledge of the customer concerned. However, Fiorella has no obligation to grant such payment terms. In a particular situation, the customer may make a request by contacting Fiorella's customer service at the following address: fiorella.leatherbags@gmail.com.

5.2 Payment Methods

To pay for their order, the customer can choose between different payment methods:

• Payment by bank card:

Only bank cards linked to a banking institution located in France or international bank cards (Visa, MasterCard and Maestro) are accepted. The customer guarantees to Fiorella that they have the necessary authorizations to pay with the bank card used. They expressly acknowledge that the commitment to pay by card is irrevocable and that the communication of their bank card number constitutes authorization to debit their account for the total amount corresponding to the ordered products. The amount will be debited at the time of order validation.
Bank card payments are made via a secure payment platform and the information on the bank cards provided benefits from SSL encryption.

• Payment by vouchers and/or promotional codes

Vouchers and/or promotional codes issued by Fiorella can be used to pay for all or part of the order. These vouchers and/or promotional codes are only valid once. In the event of an attempted fraudulent use of vouchers and/or promotional codes, Fiorella may proceed with the outright cancellation of the order.

In general, in the event of refusal of payment authorization by officially accredited organizations or in the event of non-payment of the Order, Fiorella reserves the right to suspend and/or cancel the said Order.

Fiorella reserves the right to suspend any payment method at any time, particularly if a payment service provider no longer offers the service used or in the event of a dispute with a customer regarding a previous order.

Fiorella reserves the right to implement an order verification procedure to ensure that no one uses another person's bank details without their knowledge. As part of this verification, the customer may be asked to send the company by email or post a copy of an identity document, proof of address, and a copy of the credit card used for payment. Precise details on the exact content of the requested information (to preserve the confidentiality of their data) will be communicated to the customer in case of verification. The order will only be validated after receipt and verification of the sent documents.

Article 6 - DELIVERY – CUSTOMS CLEARANCE – RECEIPT

6.1 Delivery

Before the order is validated, Fiorella communicates to the customer information concerning the different delivery methods and their respective prices. Following the customer's choice of delivery method, Fiorella provides an estimated delivery time. Exceptionally, delivery times may be modified without notice due to delays during force majeure events (e.g. COVID19), periods of high demand, or end-of-year periods such as Black Friday or Christmas holidays.

Fiorella will make every effort to ensure that the product(s) are delivered no later than the scheduled delivery date. In case of difficulty, Fiorella undertakes to communicate quickly with the customer to inform them and seek an adequate solution together.

Air transport, shipping, and/or delivery of the product(s) will be fully borne by the customer for purchases under 50 euros. ("Delivery costs"). These delivery costs are included in the final price charged to the customer during the Order. However, any customs fees are not included in the price charged to the customer by Fiorella.

Depending on the terms chosen by the customer, delivery will be made either to the address specified by the customer or, where applicable, to a relay point chosen by the customer from the list of available points. It is therefore the customer's responsibility to carefully check the information provided for delivery, as they remain solely responsible in case of delivery failure due to incomplete or erroneous information.

6.2 Customs Clearance

When purchasing, the customer buys the product duty-free and becomes the importer of the purchased product as the recipient of the Product.

Therefore, they are particularly responsible for the import and customs clearance processes of the product with the local customs offices. Depending on the price of their order, they may be required to pay customs duties (for Products with a customs value exceeding €150).

The Customer is solely responsible for the process of declaring customs duties during customs clearance of the Product. These customs duties, which are not charged to the Customer by Fiorella, are not within the scope of Fiorella. The latter cannot therefore be held liable for the reimbursement of these duties.

6.3. Receipt

Upon receipt of the Product, the customer undertakes to verify that the product is complete and undamaged.

In case of any anomaly, the customer must contact Fiorella's customer service within three days following the date of receipt of the product. Any claim submitted outside this deadline cannot be processed.

Article 7 – WITHDRAWAL

7.1 Principle and deadline

The Customer has the right to withdraw, without giving any reason, within a period of fourteen (14) calendar days from the date of receipt of their order. In the case of an order for multiple products, the period runs from the receipt of the last product.

In the event of exercising the right of withdrawal within the aforementioned period, the price of the purchased product(s) and shipping costs will be reimbursed, with return costs remaining the responsibility of the Customer.

7.2 Exclusions

The right of withdrawal cannot be exercised for the following contracts:

For the supply of goods or services whose price depends on fluctuations in the financial market beyond the professional's control and likely to occur during the withdrawal period;
For the supply of goods made to the consumer's specifications or clearly personalized;
For the supply of goods likely to deteriorate or expire rapidly;
For the supply of goods which have been unsealed by the consumer after delivery and which cannot be returned for reasons of hygiene or health protection;
For the supply of goods which, after being delivered and by their nature, are inseparably mixed with other items;
For the supply of alcoholic beverages whose delivery is deferred beyond thirty days and whose agreed value at the conclusion of the contract depends on market fluctuations beyond the professional's control;
For maintenance or repair work to be carried out urgently at the consumer's home and expressly requested by them, within the limit of spare parts and work strictly necessary to respond to the emergency;
For the supply of audio or video recordings or computer software when they have been unsealed by the consumer after delivery;
For the supply of a newspaper, periodical, or magazine, except for subscription contracts for these publications;
Concluded at a public auction;

7.3 How to exercise the right of withdrawal

To exercise their right of withdrawal, the customer must inform Fiorella of their intention to withdraw either by filling in the standard form, a model of which is shown below, or by sending an unambiguous statement expressing their intention to withdraw within the 14-day period.

Standard withdrawal form model:

To the attention of Fiorella Company,

I, the undersigned ______, hereby notify you of my withdrawal from the contract for the sale of the product below:
Product name:
Date of order and receipt:
Order number:
Withdrawal request tracking number:
Customer name:
Customer address:
Customer signature: (only in case of notification of this form on paper
Date:

This form must be sent to Fiorella at the address: fiorella.leatherbags@gmail.com

The Customer has a period of 14 days to return the product to Fiorella in its original packaging, with return costs being the sole responsibility of the Customer.

Products must be returned in their original and complete condition (packaging, accessories, instructions, etc.) to allow for resale by Fiorella. In case of receipt of used, incomplete, damaged, or dirty products, Fiorella will not issue any refund and may even, if it deems it necessary and appropriate, hold the Customer responsible for depreciation of the product.

In case of return of the product under the conditions provided by law and these GTC, Fiorella will refund all sums paid by the Customer, including delivery costs, within 14 days following receipt and verification of the returned product.

This refund will be made using the same payment method used by the Customer to pay for the Order, unless the customer expressly agrees to another payment method. In case of payment by gift voucher/promotional code, the customer will be reimbursed either by sending new gift vouchers/promotional codes for an identical amount to that paid in this form.

Article 8 – WARRANTIES

Certain products sold on the site benefit from a contractual warranty granted by the supplier or manufacturer of the Product, to which Fiorella is not directly a party.

The existence of this type of warranty is mentioned, if applicable, on the specific product page.
If the customer wishes to exercise this warranty, they should notify Fiorella by contacting Customer Service and consult the terms of application of the warranty themselves, which are generally included in the order.

Article 9 - PERSONAL DATA PROTECTION

As part of the commercial relationship, Fiorella, as data controller, collects a certain number of mandatory personal data (including, in particular, surname, first name, delivery address, etc. which are marked with an asterisk) which are absolutely necessary for processing the Order, managing the commercial relationship, compiling statistics, and complying with the Company's legal and regulatory obligations. They are kept for 5 years from the end of the Contract.

Failure by the Customer to communicate this information would make it impossible to process their Order.

This data is intended for internal use by Fiorella but may be transmitted to companies that contribute to the performance of the service, including those that ensure the delivery of Products or process payments.

Regarding this personal data, the Customer has several rights:
Right of access to personal data concerning them;
Right of rectification and deletion if the personal data is inaccurate, incomplete, ambiguous, outdated, or if the collection, use, communication, and storage of certain data is prohibited;
Right to restrict data processing, provided that this request is duly justified and does not prevent Fiorella from fulfilling its regulatory and legal obligations;
Right to object to data processing (particularly in case of processing for commercial prospecting)
Right to formulate post-mortem directives concerning the retention, erasure, and communication of your personal data
Right to withdraw consent for certain processing operations (processing carried out before withdrawal of consent remains lawful)
Right to lodge a complaint with the CNIL.

To exercise their rights, the customer can send a request to Fiorella, by email: fiorella.leatherbags@gmail.com.
The request must include the customer's email address, their first and last names, postal address, and must be accompanied by a copy of their identity document (front and back).

A response will be sent within one month of receipt of the request.

Article 10 - INTELLECTUAL PROPERTY RIGHTS

Unless otherwise specifically stated on a product page, the sale of products on the site does not entail any transfer of intellectual property over the sold products.

Trademarks, domain names, products, software, images, videos, texts, or more generally any information subject to intellectual property rights are and remain the exclusive property of the Company or their original owner. No transfer of intellectual property rights is made through these GTC.

Article 11 - FORCE MAJEURE

Fiorella shall not be held responsible for any failure to fulfill its obligations under these terms in the event of an unforeseen event or force majeure that prevents its performance. The Company will notify the customer of the occurrence of such an event as soon as possible.

Article 12 – EXCLUSION OF LIABILITY

Notwithstanding any contrary provision set out herein, Fiorella cannot under any circumstances be held liable for losses or damages due to inappropriate use of the Product(s) by the Customer, including in particular any unauthorized modification or alteration of the Product(s) by the Company. Please refer to the Product Use Tips & Information category.

Article 13 – ACCOUNT SUSPENSION – TERMINATION

Fiorella reserves the right to suspend or terminate the account of a Customer who violates the provisions of the GTC, or generally applicable legal provisions, without prejudice to any damages that Fiorella may claim.

Any person whose account has been suspended or closed may not subsequently order or create a new account on the site without the prior authorization of Fiorella.

Article 14 - INVALIDITY AND MODIFICATION OF THE GTC

If any provision of these GTC is void, it will be deemed unwritten, but will not invalidate all contractual provisions.

Any tolerance on the part of Fiorella, in the application of all or part of the commitments made under these GTC, regardless of their frequency and duration, shall not constitute a modification of the GTC, nor generate any right for the Customer.

Article 15 – APPLICABLE LAW AND DISPUTE RESOLUTION

These GTC are subject to U.S. laws.

In case of any difficulty, Customer Service is at your disposal to find an amicable solution.

Failing a solution found directly with Customer Service, the European Commission has set up a dispute resolution platform intended to collect any consumer complaints following an online purchase. The platform then transmits these complaints to a competent national mediator. You can access this platform by following this link: http://ec.europa.eu/consumers/odr/.

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For any information or advice, you can contact us directly online via our contact page or by email at: fiorella.leatherbags@gmail.com.

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We remind you that our general terms and conditions of sale are accessible at any time while you browse, at the bottom of each page of our Site, by clicking on the "General Terms and Conditions of Sale" link or the "Legal Notice" link.