Return Policy

You have 14 days from the receipt of your order to be eligible for a return.

Products must be returned in their original and complete condition (tags, packaging, accessories, instructions, etc.) to allow for resale by FIORELLA. In the event of receiving used, incomplete, damaged, or soiled* products, FIORELLA will not issue any refund and may, if deemed necessary and appropriate, hold the customer liable for product depreciation.

After these 14 days, unfortunately, we cannot offer you a refund or exchange.

Items that cannot be returned:

- Personalized items;
- Gift cards

Return Process:

To cancel your current order or return your item(s), please send us the completed form below by email to the following address: fiorella.leatherbags@gmail.com

After processing your form, we will provide you with a return address.

Standard Withdrawal Form

Email: fiorella.leatherbags@gmail.com

Subject: Right of Withdrawal/Return Request

I hereby notify you of my withdrawal from the contract for the sale of the following good:

• Order Number: ___________________________
• Product(s) concerned: ___________________________
• Ordered on (*) / received on (*): ___________________________
• Consumer Name: ___________________________
• Consumer Address(es): ___________________________
• Email: ___________________________
• Date: ___________________________

(*) Strike out what does not apply.

Return shipping costs are the responsibility of the customer unless there is an error in sending the item or a defect in the product.

If you are shipping an item over €20, we strongly recommend using a trackable shipping service or purchasing shipping insurance. We do not guarantee that we will receive your returned item.

To facilitate your return request, we may ask you for a photo or video of the product.

Regardless of your return request, please contact us at fiorella.leatherbags@gmail.com, and we will provide you with instructions. Orders returned without a form will be automatically refused.

Refund Policy

Once we receive and inspect your returned item, we will send you an email to confirm that we have received it. We will also inform you of our decision regarding the approval or rejection of your refund request.
If your return request is approved, a credit will automatically be applied to your original method of payment within 14 business days of receiving the return.

As a reminder: If shipping costs are charged to you during the purchase process, they will not be refunded.

It is essential to provide an available delivery address and a partner of the Mondial Relay carrier for deliveries to relay points/lockers, and to ensure that your package is collected within the allotted time.

Your package remains available at your delivery point for 5 to 7 days; after this period, your package will be returned to us by the carrier. Consequently, shipping costs will not be refunded.

Late or Missing Refunds:

If you haven't received your refund yet, please check your bank account first, as there is often some processing time before a refund is posted.

If, after completing these steps, you still have not received your refund, please contact us at the following email address: fiorella.leatherbags@gmail.com  

Exchanges (if applicable):

We can replace an item if it is defective or damaged. If you would like an exchange, please send us an email at the following address: fiorella.leatherbags@gmail.com and we will provide you with an exchange form.

*There are certain situations where a refund may be refused.

- Any item with obvious signs of use.
- Any item not in its original condition, damaged, or missing parts for reasons not due to our error.