Quality and care

What materials do you use for your bags and accessories?

Our bags and accessories are made of leather in Italy. Each piece is carefully selected from Italian suppliers to ensure quality and durability.

Why can irregularities appear on the leather?

Irregularities on leather reflect the unique character of genuine leather and its natural origin. They attest to the authenticity and quality of our products.

Do you offer custom leather bags?

Currently, we do not offer customization, but we are working on developing this service.

How do I care for my leather bag?

To care for your leather bag, clean it with a soft cloth and use a specific leather product once or twice a year to preserve its beauty. Avoid prolonged exposure to sun and humidity. Find all our advice in the "Tips & Recommendations" section.

Can I protect my leather bag from stains and water?

To protect your leather bag, we recommend applying a specific leather protective spray to protect it from stains and water. Be careful not to expose gold or silver metal elements to water. Find all our advice in the "Tips & Recommendations" section.

Order

Can I modify or cancel my order after placing it?

You can modify or cancel your order within 24 hours of its validation by contacting our customer service. If the order has already been processed and shipped, we will not be able to cancel it.

What payment methods do you accept?

We accept payments by credit card (Visa, Mastercard, etc.), Apple Pay, and PayPal.

What are the shipping times?

All orders are prepared and shipped within 2 to 5 business days by our teams; the total delivery time is between 5 and 7 business days (excluding weekends and public holidays).

Do you ship internationally?

No, we only deliver in France and some EU countries (with additional fees). Please feel free to contact us by email for any special requests, we will do our best to satisfy you.

How do I track my order?

Once your order has been shipped, you will receive an email with a tracking number.

If you have not received this email within 5 days of your order, contact us at the following email address: fiorella.leatherbags@gmail.com. (Remember to check your spam folder).

Returns and refunds

Can I return an item?

Yes, you have 14 days after receipt to return an item, provided it is unused and in its original packaging. See full terms in the returns & refunds section.

How do I make a return?

Contact our customer service to obtain a return label and detailed instructions.

Are return costs covered?

Return costs are borne by the customer, except in the case of a defective product or an error on our part.

I received a damaged item. What can I do?

Contact us by email at the following address: fiorella.leatherbags@gmail.com. We will process your request as soon as possible.

I still haven't received my order. What's taking so long?

Sometimes shipping can take longer than expected depending on the carrier and the time of year, especially during holiday periods. For any questions, contact us by email: fiorella.leatherbags@gmail.com.