Refund policy
Returns policy
You have a period of 14 days after receipt of the order to benefit from a return.
Products must be returned in their original condition and complete (packaging, accessories, instructions, etc.) to enable the Company to sell them again. In the event of receipt of used, incomplete, damaged or soiled* products, the Company will not refund the Customer and may even, if it deems it necessary and appropriate, hold the Customer liable for depreciation of the Product.
Moreover, if the Customer has not followed the rules of maintenance and conservation of the product, Fiorella will not refund the purchased items.
After these 14 days, we unfortunately cannot offer a refund or exchange.
Items that cannot be returned:
- Personalised items;
- Gift cards.
Return procedure:
To return a product, please contact us by email at the following address: fiorella.leatherbags@gmail.com, and we will send you a form to fill in and a return address.
The cost of returns will be borne by the customer. If you are sending an item worth more than €20, we strongly recommend that you use a delivery service that allows you to track the shipment or take out delivery insurance. We do not guarantee that we will receive the item you are returning.
To facilitate your return request, we may need to
Translated with DeepL.com (free version)
You have a period of 14 days after receipt of the order to benefit from a return.
Products must be returned in their original condition and complete (packaging, accessories, instructions, etc.) to enable the Company to sell them again. In the event of receipt of used, incomplete, damaged or soiled* products, the Company will not refund the Customer and may even, if it deems it necessary and appropriate, hold the Customer liable for depreciation of the Product.
Moreover, if the Customer has not followed the rules of maintenance and conservation of the product, Fiorella will not refund the purchased items.
After these 14 days, we unfortunately cannot offer a refund or exchange.
Items that cannot be returned:
- Personalised items;
- Gift cards.
Return procedure:
To return a product, please contact us by email at the following address: fiorella.leatherbags@gmail.com, and we will send you a form to fill in and a return address.
The cost of returns will be borne by the customer. If you are sending an item worth more than €20, we strongly recommend that you use a delivery service that allows you to track the shipment or take out delivery insurance. We do not guarantee that we will receive the item you are returning.
To facilitate your return request, we may need to
Translated with DeepL.com (free version)